Zoe is a highly capable and values-driven leader with extensive experience in Support Coordination and Psychosocial Recovery Coaching, recognised for her ability to lead teams through complexity while maintaining a strong focus on participant outcomes.

As Team Leader for Victoria, Zoe leads a team of Support Coordinators and Psychosocial Recovery Coaches, providing day-to-day leadership, clinical oversight, and mentorship while managing her own caseload. She plays a key role in strengthening team capability, ensuring services are delivered consistently in line with best-practice standards and organisational expectations.

Zoe has a strong reputation for working with complex participant presentations, including individuals experiencing mental health challenges, trauma, and psychosocial disability. She brings a calm, solutions-focused approach to her work, supporting both participants and team members to navigate challenges with confidence, clarity, and care.

Her leadership style is grounded in authenticity, accountability, and collaboration. Zoe is deeply committed to fostering a high-performing and supportive team culture, where individuals feel empowered, capable, and connected in their work. Through ongoing mentoring, coaching, and reflective practice, she supports her team to continuously develop their skills and deliver high-quality, participant-centred services.

Zoe is passionate about making a meaningful and lasting impact, ensuring every participant is supported to build capacity, strengthen independence, and achieve their goals.

Specialty Areas:

• Support Coordination & Psychosocial Recovery Coaching

• Complex Case Management

• Mental Health & Psychosocial Disability

• Trauma-Informed Practice

• Team Leadership & Development

• Mentoring, Coaching & Reflective Practice

• Participant-Centred & Outcomes-Focused Support

• Compliance & Best-Practice Frameworks

• Building High-Performing Team Culture