About Us:

Wellspace Australia, a family-owned organisation since 1978, is dedicated to making a positive impact on the lives of individuals with disabilities.

As a leading national provider in Support Coordination, Specialist Support Coordination, and Psychosocial Recovery Coaching, we believe in empowering ourparticipants to lead ordinary and extraordinary lives.

Why Join Us:

As a leading national disability organisation, we are deeply committed to nurturing your professional development. Join a dynamic team where collaboration with subject matter experts, alongside passionate peers and dedicated managers, will propel you towards becoming an industry-leading professional. Together, we strive to ensure that our participants receive unparalleled support, empowering them to achieve their goals.

Qualifications and Expertise:

To be considered for these roles, candidates should possess expertise and qualifications in delivering at least one, if not all, of the following services:

• Support Coordination

• Specialist Support Coordination

• Psychosocial Recovery Coaching

Work-Life Integration:

At Wellspace Australia, we prioritise work-life balance and offer a fully remote work model. Enjoy the freedom to work from anywhere and explore personalised work-from-home arrangements, allowing you to tailor your schedule for the ideal balance between personal and professional commitments.

About the roles

Support Coordination

As a Support Coordinator with Wellspace, you will play an integral role in supporting the National Disability Insurance Scheme (NDIS) participants and their families navigate, activate, interpret, and implement their NDIS Plans. Our Independent Support Coordinators are passionate, experienced and are committed to providing a person-centered and strengths-based approach. We believe that when you focus on someone’s strengths, they can flourish and improve their overall wellbeing.

Specialist Support Coordination

As a Specialist Support Coordinator, you will provide an expert or specialist approach, necessitated by specific high complex needs or high-level risks in a participant's situation. 

Specialist Support Coordination is expected to address complex barriers impacting a participant's ability to implement their plan and access appropriate support. Specialist Support Coordinators assist participants in reducing complexity in their support environment and overcoming barriers to connecting with broader systems of support and funded supports.

You will be required to negotiate appropriate support solutions with multiple stakeholders and seek to achieve well-coordinated plan implementation. 

Specialist Support Coordination is generally delivered in an intensive and time-limited period necessitated by the participant's immediate and significant barriers to planning implementation. 

Psychosocial Recovery Coach

As a Psychosocial Recovery Coach you will provide coaching to NDIS participants with a psychosocial disability to increase independence, social and economic participation. With specialist knowledge gained through personal lived or learned experiences, your coaching will help increase recovery skills and personal capacity, including motivation, strengths, resilience, and decision-making of our participants ensuring each participant is exercising greater choice and control. 

These roles will manage a caseload of participants and will also be responsible for but not limited to the following:

• Manage other team members caseloads during times of planned or unexpected leave.

• Assist management with participant handovers, reallocations and additional support, as directed by management.

• Assist participants pro-bono to access the scheme or during periods of no funding, as management requires.

• Train and assist junior team members and peers.

• Assist any team members with any requirements when a manager isn't available.

• Assist with developing and delivering training and mentoring.

• Assist with the initial allocation of new referrals whilst a new permanent Support Coordinator or Psychosocial Recovery Coach is being sought.

• Assist in crises or emergencies.

• Attend networking events, meetings, and other stakeholder and relationship-building events or activities as required.

• Business development and growth.

• Assist management with the participant welcome and feedback process.

Essential Criteria:

• Minimum Certificate IV in Mental Health/Bachelor's Degree in Social Work or Psychology or similar.

• Minimum of two years lived or learned experience in mental health-related work.

• Minimum two years of knowledge and/or experience of the disability/mental health/community services sector and the National Disability Insurance Scheme.

• Excellent communication, interpersonal and negotiation skills. Including working and communicating effectively with participants, their families, community agencies and other professionals.

• Meet deadlines in a high-demand work environment using judgment and initiative.

• The ability to think creatively and use initiative to work independently and as part of a team.

• Strong written and computer skills for recording notes, gathering data, writing reports, correspondence, and other documents.

• Engage in Supervision with your Service Manager and be willing to attend and contribute to team peer support sessions, meetings, and other required events.

• Demonstrated knowledge and understanding of psychosocial disability and recovery practice.

• Ability to facilitate and coordinate service access.

• Ability to engage with participants and build trusting coaching relationships that motivate and build capacity.

• Understanding mental illness's episodic nature and how to plan and maintain service engagement.

• Ability and willingness to use lived experience of mental ill-health and recovery to provide support (where the person identifies as a lived experience recovery coach).

• Have a valid driver's licence and reliable vehicle.

• Working with Children Check.

• NDIS Worker Screening Check.

• NDIS Worker Orientation Module.

• Infection Control Certificate.